Terms and Conditions – Vault Proptech

IQOL Technologies Pvt. Ltd.

Effective From: 18/11/2025
Last Updated: 31/08/2026
Location: Bangalore, Karnataka

These Terms and Conditions ("Terms") govern your access to and use of the website www.vaultproptech.com ("Website") and the services offered by IQOL Technologies Pvt. Ltd., operating under the brand name "Vault Proptech" / "Vault" ("Company", "we", "us", "our").

The Company provides property documentation, legal support, compliance assistance, and other related services to users through the Website and other channels (collectively, the "Services").

By accessing the Website, submitting an enquiry, or availing any Service, you ("User", "Customer", "you") agree to be bound by these Terms, along with our Privacy Policy and Refund & Cancellation Policy. If you do not agree with these Terms, please do not use the Website or avail our Services.

1. About Us

Vault Proptech is a proptech platform operated by IQOL Technologies Pvt. Ltd. that provides property-related documentation, legal support, compliance assistance, verification, registration support, drafting, and other related services to individuals, businesses, property owners, buyers, and other eligible users.

The Services may be provided through the Website, digital platforms, or other channels and may vary based on the nature of the requirement, applicable laws, government regulations, documentation requirements, location, and availability.

The Company may expand, modify, add, suspend, or discontinue any Service or operate in additional locations from time to time. The availability of any Service in a particular location shall be subject to the Company's discretion and applicable laws and regulations.

2. Eligibility

You must be at least 18 years old and legally competent to enter into a binding contract under the Indian Contract Act, 1872 to use our Services. If you are availing a Service on behalf of another person (e.g., a family member, co-owner, or as a Power of Attorney holder), you confirm that you are duly authorised to do so and that all information provided is accurate.

3. Nature of Services

3.1 Vault acts as a facilitator and service provider for property-related documentation, administrative processes, verification, drafting, processing support, and other related requirements.

3.2 Depending on the nature of the Service, certain work may be performed, reviewed, or supported by employees, consultants, professionals, advocates, experts, associates, vendors, or other third parties engaged by the Company.

3.3 Where professional advice, review, opinion, report, drafting, or other specialised assistance is provided, such assistance will be based on the information, documents, facts, and instructions made available to us by the Customer and the applicable law or requirements relevant at the time.

3.4 Information available on the Website, including descriptions, processes, pricing, estimated timelines, offers, and other information, is subject to change and may be updated from time to time.

3.5 The final scope, applicable fees, requirements, and terms for a particular engagement will be communicated or confirmed at the time of booking, engagement, or commencement of the relevant Service.

4. Customer Responsibilities

4.1 You agree to provide true, accurate, complete, current, and legally valid information and documents required for the relevant Service.

4.2 You are responsible for ensuring that the documents and information provided by you are genuine, valid, complete, and belong to you or that you are legally authorised to provide or use them.

4.3 Vault shall not be responsible for any delay, rejection, error, discrepancy, additional requirement, or other consequence arising from incorrect, incomplete, misleading, forged, outdated, or unauthorised information or documents provided by you.

4.4 You are responsible for safeguarding your original documents and providing them when required for processing or verification.

4.5 Where your physical presence, signature, biometric verification, identification, appearance, approval, or participation is required by law, a competent authority, or the relevant process, you are responsible for completing the same.

4.6 You agree to respond to requests for information, documents, confirmations, approvals, or clarifications within a reasonable time. Any delay in providing the same may affect the processing of your request.

5. Payment Terms

5.1 Services may be offered on an advance, partial advance, milestone-based, or other payment basis, as communicated to you at the time of booking or engagement.

5.2 All payments must be made through the payment methods specified or authorised by Vault.

5.3 Government charges, statutory fees, taxes, duties, registration-related charges, third-party charges, professional charges, or other external costs, where applicable, may be payable separately by the Customer unless expressly stated otherwise.

5.4 Prices displayed on the Website or communicated by our representatives may be subject to applicable taxes, including GST, where applicable.

5.5 Where a balance payment becomes due, failure to make such payment within the specified period may result in suspension, withholding, or discontinuation of the relevant Service until the outstanding amount is cleared.

5.6 The Company reserves the right to revise its pricing, packages, fees, discounts, and payment terms from time to time.

6. Service Timelines

6.1 Any timeline communicated by Vault is an estimated timeline and should not be treated as a guaranteed completion date unless expressly confirmed by the Company in writing.

6.2 Timelines may vary depending on the nature and complexity of the requirement, availability of documents, Customer response time, processing requirements, third-party actions, regulatory requirements, system availability, public holidays, changes in applicable requirements, or other circumstances beyond the Company's reasonable control.

6.3 Where a delay occurs due to circumstances outside the Company's reasonable control, the estimated timeline may be extended accordingly.

6.4 Vault may provide status updates through available communication channels, including phone, email, WhatsApp, SMS, or other digital communication methods.

7. Third-Party and External Authority Disclaimer

7.1 Certain Services may involve interactions with government authorities, regulatory bodies, financial institutions, professionals, vendors, technology providers, or other independent third parties.

7.2 Such third parties operate independently and are not controlled by Vault. Their decisions, processing times, requirements, systems, records, policies, and actions may affect the outcome or timeline of a Service.

7.3 While Vault will exercise reasonable skill, care, and diligence in performing its obligations, the Company does not guarantee that any application, request, document, submission, registration, approval, verification, or other process will be accepted, approved, completed, or processed within a particular timeframe.

7.4 Vault shall not be responsible for delays, rejections, additional requirements, discrepancies, or refusals caused by third parties, changes in applicable requirements, inaccurate records, unavailable systems, pre-existing issues, or circumstances not attributable to an error or omission by Vault.

7.5 Where an error is directly attributable to Vault, the Company will make reasonable efforts to rectify the error, subject to the applicable scope of engagement and the Refund & Cancellation Policy.

8. Documentation and Professional Support

8.1 Documentation, drafting, verification, review, reports, opinions, or other professional assistance provided through Vault are based on the information, documents, facts, and instructions supplied by the Customer.

8.2 Such assistance does not constitute a guarantee of any particular outcome, approval, acceptance, transaction, financial result, dispute resolution, or future legal or administrative outcome.

8.3 Where a review or verification is undertaken, it is based on the records, documents, databases, information, and materials reasonably available to the Company or provided by the Customer at the relevant time.

8.4 No review or verification can guarantee the absence of undisclosed information, fraud, future claims, future changes, errors in third-party records, or circumstances that were not reasonably identifiable from the information available at the time of review.

8.5 Customers are responsible for reviewing important documents, information, drafts, and reports provided to them and raising any concerns or corrections before proceeding further.

9. Fees, Refunds, and Cancellations

The Company's fee structure, cancellation terms, refund eligibility, refund limitations, and applicable conditions are governed by our Refund & Cancellation Policy, which forms an integral part of these Terms.

Any refund shall be subject to the terms and conditions specified in the applicable Refund & Cancellation Policy.

By submitting your details through the Website, contacting Vault, requesting information, booking a Service, or otherwise providing your contact information, you consent to being contacted by Vault through available communication channels, including phone calls, SMS, RCS, WhatsApp, email, and other digital communication methods for purposes relating to enquiries, service updates, confirmations, reminders, customer support, transactions, and, where permitted by applicable law, promotional communications.

You may request to opt out of promotional communications by contacting us through the communication details provided on the Website.

11. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal and property-related information, including documents shared with us for processing.

12. Intellectual Property

All content, materials, and intellectual property available through the Website or official Vault channels, including text, graphics, logos, trademarks, brand elements, designs, photographs, videos, software, layouts, processes, methodologies, templates, educational materials, and other original content, are owned by, controlled by, or licensed to IQOL Technologies Pvt. Ltd., except where expressly stated otherwise.

Nothing in these Terms grants you any ownership or licence in the Company's intellectual property except for the limited right to access and use the Website for its intended purpose.

12.1 What We Own

The Company owns, controls, or is duly licensed to use content published on the Website and official channels, including:

Website text, descriptions, explanations, FAQs, and other written content
Articles, blogs, guides, and educational materials
Logos, trademarks, brand identity, graphics, icons, and visual elements
Photographs, illustrations, and images
Videos, multimedia, and other visual content
Proprietary workflows, processes, methodologies, and systems, to the extent protected by applicable law
Templates and other proprietary materials, to the extent owned or licensed by the Company
Website metadata, page titles, structured content, and SEO-related content
Pricing structures, packages, promotional materials, and commercial content
Social media posts, captions, creatives, videos, and other content published through official accounts

12.2 Prohibited Use

Without prior written permission from the Company, you must not:

Copy, reproduce, republish, distribute, or commercially exploit Website content
Reproduce or use Company content on competing websites, platforms, advertisements, or marketing materials
Copy or substantially reproduce proprietary content, structures, processes, or materials
Scrape, crawl, harvest, extract, download, or systematically collect Website content using automated tools or bots
Reproduce or misuse the Company's trademarks, logos, branding, or visual identity
Create derivative works from proprietary content except where expressly permitted under applicable law
Use Company content in a manner that falsely suggests an association, partnership, endorsement, or approval by Vault

12.3 AI and Machine Learning Use

No person or entity may, without prior written authorisation from the Company, use, reproduce, scrape, harvest, crawl, extract, copy, process, mine, or otherwise use protected Vault Proptech content for the purpose of training, fine-tuning, developing, testing, validating, or operating artificial intelligence, machine learning, generative AI, language models, or substantially similar technologies, except to the extent such restriction is not permitted under applicable law.

The Company may use reasonable technical measures, including access controls, robots.txt directives, rate limiting, or other measures, to protect its content and systems.

12.4 Permitted Use

The following limited uses may be permitted without prior written approval, provided they do not misrepresent, disparage, or imply endorsement by Vault:

Sharing direct links to publicly available Website pages without reproducing the underlying content
Brief quotations permitted under applicable copyright law for genuine commentary, review, education, journalism, or lawful fair dealing, with appropriate attribution
Referring to publicly available Vault content for genuine editorial or research purposes, subject to applicable law

Any use beyond the permitted uses described above may require prior written permission from the Company.

12.5 Reporting Infringement

If you believe that your intellectual property has been infringed by content published by Vault, or if you wish to report unauthorised use of Vault content, you may contact us with the subject line "Content Infringement Notice" at grievance@vaultproptech.com.

Where applicable, the notice should include your name and contact details, a description of the original and allegedly infringing content, the relevant URL or location, and information establishing your ownership or authority to act on behalf of the rights holder.

12.6 Action We May Take

Where appropriate and permitted by law, the Company may take measures against unauthorised use of its intellectual property, including:

Issuing a cease-and-desist notice
Requesting removal of infringing content from relevant platforms
Submitting appropriate intellectual property complaints
Seeking available civil remedies, including damages, where applicable
Initiating appropriate legal proceedings
Taking any other action available under applicable law

12.7 Content Monitoring

The Company may use reasonable digital tools and technical measures to identify unauthorised reproduction or misuse of its original content, images, materials, and other protected intellectual property.

Content published through Vault's official social media accounts, including posts, reels, stories, videos, captions, graphics, and other creatives, may be protected by applicable intellectual property laws.

Unauthorised commercial reproduction, modification, distribution, or use of such content is prohibited, subject to applicable law and any permissions granted by the Company.

13. Limitation of Liability

13.1 To the maximum extent permitted by applicable law, the Company's aggregate liability arising out of or in connection with a Service shall not exceed the service fee actually paid by the Customer for the specific Service giving rise to the claim.

13.2 To the maximum extent permitted by law, Vault shall not be liable for indirect, incidental, special, consequential, or exemplary losses, including loss of profits, loss of opportunity, loss of anticipated savings, or business interruption.

13.3 Vault shall not be liable for losses resulting from acts or omissions of independent third parties, government authorities, regulatory bodies, technology providers, or other entities beyond the Company's reasonable control.

13.4 Nothing in these Terms shall exclude or limit liability to the extent such exclusion or limitation is prohibited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Vault Proptech, IQOL Technologies Pvt. Ltd., its directors, officers, employees, consultants, professionals, associates, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from or relating to:

False, inaccurate, incomplete, misleading, forged, or unauthorised information or documents provided by you
Your breach of these Terms
Your misuse of the Website or Services
Your violation of applicable law or third-party rights
Any pre-existing dispute, claim, encumbrance, defect, or issue that was not disclosed to Vault
Any unauthorised action taken by you or a person acting on your behalf

This indemnification shall apply to the extent permitted under applicable law.

15. Force Majeure

Vault shall not be responsible for any failure, interruption, or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include natural disasters, acts of God, government actions, regulatory changes, strikes, civil disturbances, pandemics, epidemics, cyber incidents, infrastructure failures, internet or telecommunications failures, system outages, third-party failures, or other circumstances that could not reasonably have been prevented or controlled by the Company.

16. Suspension and Termination

Vault reserves the right to suspend, restrict, or discontinue access to the Website or any Service where reasonably necessary, including in cases involving:

Suspected fraud or unlawful activity
Misuse of the Website or Services
Non-payment of applicable fees
Submission of false, misleading, forged, or unauthorised information
Violation of these Terms
Conduct that may adversely affect the Company, its employees, professionals, partners, systems, or other customers

Such suspension or termination shall be without prejudice to any rights or obligations that accrued before the suspension or termination.

17. Amendments

The Company may modify, update, or revise these Terms from time to time to reflect changes in its business, Services, technology, policies, applicable laws, regulatory requirements, or other circumstances.

The updated Terms will be published on the Website with a revised "Last Updated" date.

Your continued use of the Website or Services after the updated Terms are published constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, any dispute arising out of or relating to these Terms, the Website, or the Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.

The remaining provisions of these Terms shall continue to remain in full force and effect.

20. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, and any other applicable policies or written terms expressly incorporated into the engagement, constitute the agreement between you and the Company concerning your use of the Website and Services, to the extent applicable.

Any additional terms specifically communicated and accepted for a particular engagement shall apply to that engagement where they do not conflict with these Terms.

21. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us:

IQOL Technologies Pvt. Ltd.
Brand: Vault Proptech
Email: grievance@vaultproptech.com
Support WhatsApp: +91 9886686626